Frequently Asked Questions

• What is the order processing time?

  The order processing time varies on each vendor. However, typically, the processing time is 5-7 business days.

• What is the order shipping time?

  The order shipping time varies on each vendor. However, typically, the processing time is 8-14 business days.

• Where are your products shipped from?

  The Dawg Haus Pet Store only uses US vendors and shippers. Our products ship from the US and only to the US. This allows us to keep shipping times to a minimum.

• Can I make a product suggestion?

  Yes, of course. If it a product that is available from one of our shippers and is a decent product, we will do our best to bring it into the store. You make make suggestions by completing the form here.

• Do you offer refunds, returns, or exhanges?

  You can read about our refund, return, and exchange policies on this page.

• What do you do with the information that you collect about my ourchase on your website?

  You can read our Privacy Policy page to learn more.

• Do you give my information out to third party email marketers?

  Absolutely not! Please read our Privacy Policy to learn more.

• Where can I ask a question?

  Please visit our Contact Page to submit a question. A Dawg Haus Pet Store team member will respond to your enquiry.